Return Policy

Returns & Exchanges

At Sunny Beauty Supply, we want to provide a reliable and professional wholesale shopping experience. If you need to request a return, please contact our team within 14 days of delivery.

To be eligible for a return:

✓ Items must be unused, unopened, and in their original condition
✓ Products must include the original packaging, labels, and accessories
✓ Proof of purchase or order number is required
✓ Return requests must be submitted within 14 days of delivery

All returns are subject to review and approval before being sent back.

Non-Returnable Items

For health, hygiene, safety, or business reasons, certain products and orders may not be eligible for return, including:

• Used, opened, tested, or damaged products
• Products missing original packaging or accessories
• Clearance, final sale, or discontinued items
• Gift cards
• Custom or special-order products
• Bulk or pallet orders unless otherwise approved
• Items that cannot be resold for health or hygiene reasons

Please contact us before returning any product to confirm eligibility.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive a damaged, defective, or incorrect item, contact us within 5 business days of delivery.

Please provide:

✓ Your order number
✓ Photos of the product
✓ Photos of the shipping box and packaging when applicable
✓ A brief description of the issue

Our team will review the information and provide the appropriate next steps.

Please keep the products and all original packaging until the claim has been reviewed.

Return Shipping

Customers are generally responsible for return shipping costs for approved returns unless the return is due to an error by Sunny Beauty Supply or an approved damaged/defective item claim.

Original shipping charges are non-refundable unless otherwise approved.

We recommend using a trackable shipping method when returning merchandise. Sunny Beauty Supply is not responsible for return packages lost or damaged in transit.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or payment provider.

Any applicable shipping charges, return shipping costs, or other non-refundable charges may be deducted from the refund when appropriate.

Exchanges

If you would like to exchange an eligible product, please contact our team before returning the item.

Exchange availability depends on current inventory and product eligibility. Additional shipping charges may apply.

Order Cancellations

Cancellation requests may be submitted before shipment; however, cancellation is not guaranteed once an order has entered processing or packing.

Once an order has shipped, it cannot be canceled and will be subject to the applicable return policy.

Bulk, Case & Pallet Orders

Bulk, case, special-order, and pallet purchases may have different return restrictions due to the quantities, pricing, shipping arrangements, and nature of the order.

These orders are generally final sale unless otherwise approved in writing by Sunny Beauty Supply.

Please review your products, quantities, and shipping information carefully before confirming a large order.

How to Request a Return

Before sending any merchandise back, please contact Sunny Beauty Supply for return instructions and approval.

Please include your order number, item(s) you would like to return, and reason for the return.

Do not send merchandise back without prior approval, as unauthorized returns may not be accepted.

Contact Us

For questions about returns, refunds, exchanges, damaged items, or order cancellations, please contact us:

📞 (407) 986-5892
📞 (321) 888-3981
📞 (407) 473-0437
✉ info@sunny.supply

Sunny Beauty Supply
Professional Nail, Beauty & Salon Supplies — Wholesale & Bulk Orders.