Shipping Policy
Order Processing
All orders are processed within 1–3 business days after payment has been received and verified.
Orders are processed Monday through Friday, excluding weekends and holidays.
Please note that processing times may be extended during peak seasons, promotional events, or high-volume periods.
Shipping Time
Once your order has been processed and shipped, estimated transit times are:
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Standard Shipping: 3–7 business days
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Freight & Pallet Orders: Delivery times vary based on destination and carrier availability
Shipping times are estimates only and are not guaranteed.
Free Shipping for Pallet Orders
Sunny Beauty Supply offers Free Shipping on qualifying pallet orders within the continental United States.
Eligibility for free pallet shipping may vary depending on order volume, destination, and product category.
Please contact our wholesale team for pallet shipping details and eligibility requirements.
Freight & Bulk Orders
Large wholesale, bulk, and pallet orders may require freight delivery services.
Our team will contact customers if additional shipping arrangements, freight appointments, or delivery requirements are needed.
Shipping Restrictions
At this time, additional shipping charges or special arrangements may apply for:
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Alaska (AK)
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Hawaii (HI)
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Puerto Rico (PR)
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Guam (GU)
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Other U.S. territories
Customers located in these areas are encouraged to contact us before placing large orders.
Order Tracking
Once your order has shipped, tracking information will be sent to the email address provided during checkout.
Please allow up to 24 hours for tracking information to become active after shipment confirmation.
Damaged or Lost Shipments
If your package arrives damaged or appears to be lost in transit, please contact us within 5 business days of delivery.
We will work with the carrier to investigate and assist with resolving the issue as quickly as possible.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
Sunny Beauty Supply is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete addresses provided at checkout.
Contact Us
If you have any questions regarding shipping, freight services, pallet orders, or delivery estimates, please contact us:
📞 (407) 986-5892
📞 (321) 888-3981
📞 (407) 473-0437